You are connected to the internet via Wi-Fi or mobile data networkĪ 3rd party app is not interfering with Internet Settings “For example, a sensitive Firewall or another VPN application.” Can’t Connect I can’t connectīefore troubleshooting, please make sure:
If you are signed in to your Elite account and still asked to upgrade, please contact and provide us with a description of the issue and screenshot of the error. Hotspot VPN Account page should display your account Info with account type as Elite and days left. Sign in from Settings > Account > Sign In Open Hotspot VPN App > Settings > Account > Sign Out Please make sure you Restore Purchase from Settings and use the same Apple ID that you used to purchase the subscription to follow the steps.Īfter you Restore Purchase, if the application displays that you are already signed in: In the text box, state that you’d like a refund and explain the reason Select the appropriate item from the "Choose Problem" dropdown Sign in to your account with the same Apple ID used for the purchaseĬlick "Report a Problem" next to the purchase you’d like to refund Sign in with the same Apple ID associated with the purchaseįrom Account Settings, click "Manage App Subscriptions" Sign In to your Elite account or Create Accountįrom App Store, Tap "Featured" at the bottom of the screen
Sign in to iTunes Store with the same Apple ID that you used to purchase the subscription
Payment and Subscription Restore purchase\ Activate account
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